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State Agency

Migration to WebCenter with TEAM IM's Enhanced Support

 

Value to the Customer

  • Brought knowledge and reassurance of a smooth transition
  • Handled platform information vital to the business to set up the Agency for success
  • Allowed the retiring of using another repository to store content, saving money and creating efficiency in the long run

State Agency

The State Agency is the primary environmental protection agency for the state. This state agency is one of the largest environmental commissions in the United States and protects the environment under state law. This includes the protection of air and water resources and the regulation of hazardous and non-hazardous waste generation.

Background

TEAM IM has been providing Enhanced Support for Oracle WebCenter for several years to the State Agency. Recently, the customer had a specific requirement to migrate permits from a legacy application into Oracle WebCenter and turned to TEAM IM for assistance.

TEAM IM Brought the Expertise

TEAM IM brought the existing knowledge and expertise around Oracle WebCenter and the specific environment since they have been supporting the customer for a number of years.

Project Highlights

  • Created a smooth migration strategy for the State Agency to a new repository
  • Along with the migration, TEAM IM developed User training guides as well as conducted several knowledge transfer sessions
  • TEAM IM transitioned the project to Enhanced Support which they have been providing to the agency for several years
  • TEAM IM's Enhanced support provides helpdesk expert configuration and development support for Oracle WebCenter

Software Implemented

  • 3rd Party Legacy
  • Oracle WebCenter

Value to the Customer

  • Better management of valuable content and improved collaboration
  • Improved control of the M-Files platform
  • Support service leaves Regency resources to focus on core business

Project/Engagement Details

The State Agency was storing air permits in a legacy application and was looking to leverage the existing investment in Oracle WebCenter as the storage repository.

TEAM IM first conducted a functional requirements session to review and analyze the overall architecture and business requirements, including specific components, integrations, process workflows, and technical requirements. This created an understanding of the legacy application’s current functionality to ensure that the same functionality would be replicated in the new WebCenter Environment. The output was a functional requirements document that the client reviewed for accuracy and signoff.

To expand Oracle WebCenter’s footprint, TEAM IM needed to complete an application architecture design review session with the Agency. An Application Design document (ADD) was created to include configurations, all required customizations, and Content Migration sequence details.

Once the Agency signed off the ADD, TEAM IM began on the migration steps, including:

  • Creating the necessary WebCenter configurations for Metadata, profiles, and security for the documents

  • Developing a custom data lookup component for the Air Permit profile data

  • Created a scheduled event for projects that were closed (i.e., completed WCC workflow)

  • Developing the required workflow functionality for WebCenter Content

  • Creating program-specific search pages for WebCenter content

  • Making the migration Scripts, moving the content and index information from the legacy system to Oracle WebCenter

  • Performing the migration into the WebCenter development environment, ensuring data integrity

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Project Highlights

  • Created a smooth migration strategy for the State Agency to a new repository
  • Along with the migration, TEAM IM developed User training guides as well as conducted several knowledge transfer sessions
  • TEAM IM transitioned the project to Enhanced Support which they have been providing to the agency for several years
  • TEAM IM's Enhanced support provides helpdesk expert configuration and development support for Oracle WebCenter

Software Implemented

  • 3rd Party Legacy
  • Oracle WebCenter
“The migration of air permits and related workflows out of the legacy application and into Oracle WebCenter allowed the State agency to achieve additional ROI by leveraging their existing WebCenter repository and sunsetting the legacy application.”

Sam Harp,
SR VP Customer Success
TEAM IM