Regency Centers Corporation, based in Jacksonville, Florida. Regency Centers Corporation is a qualified real estate investment trust (REIT) that is self-administered, self-managed, and a member of the S&P 500 Index. A preeminent national owner, operator, and developer of shopping centers located in affluent and densely populated trade areas, Regency’s portfolio includes thriving properties housing highly productive grocers, restaurants, service providers, and best-in-class retailers that connect neighborhoods, communities, and customers.
Having already deployed M-Files, Regency sought to select an M-Files Authorized Service Provider (MASP) who could offer best-practice consulting services to ensure their M-Files platform was upgraded, migrated and optimized, delivering the essential capabilities and value the organization required.
TEAM IM was identified as a highly experienced M-Files partner, with the market-leading expertise in migration and deployment services Regency was looking for to deliver this important project.
The core of the engagement with TEAM IM was to migrate and upgrade the Regency M-Files platform, empowering the company with new capabilities to track vital documentation with a heightened level of speed and precision, boosting productivity and reducing errors. The move to an on-premise deployment also handed Regency the tools to increase control and smooth day-to-day business processes.
From the very beginning, TEAM IM led the engagement, ensuring the design and project plan was aligned to Regency’s goals and timeframes. Given the critical nature of Regency content, backups of the Regency Leasing, HR, and other vaults were taken to increase resilience and improve business continuity. The backups also guaranteed the safety of all of Regency’s valuable content during the transfer, putting the company at ease.
Striving to go above and beyond Regency’s expectations, TEAM IM successfully completed the migration from M-Files Cloud, meeting all of the requirements provided. TEAM IM delivered the project on-time and on-budget, with the latest version of M-Files installed and configured on-premise to Regency’s specifications. Regency’s CIO, Dale Johnston, declared the company was “pleased with TEAM IM’s M-Files knowledge and their coordination efforts with M-Files Cloud services to complete the migration to the on-premise environment.”
After a successful migration, Regency entrusted their M-Files platform’s ongoing operations to TEAM IM under an Enhanced Support contract. TEAM IM’s specialists now provide helpdesk, incident management, and support for Regency’s personnel and business clients. Leveraging TEAM IM’s 20+ year experience in supporting content management platforms, allows Regency to focus on its core business, knowing that its M-Files platform is in good hands.
At the conclusion of the successful project, TEAM IM conducted an analysis session where both Regency and TEAM IM took the opportunity to assess performance. They also highlighted areas of development and potential opportunities to add value to the partnership in the future. Through their commitment to continuous improvement and development of best-practice methodologies, TEAM IM is able to deliver long term predictable business outcomes for customers like Regency by providing advisory, implementation, and support, and managed services.
TEAM IM is a global enterprise solutions and technology company. Utilizing best-in-class technologies to put unstructured data to work, TEAM IM has successfully implemented thousands of business solutions across a diverse spectrum of organizations of varying size and industry focus. TEAM IM’s offerings include expert professional services, managed services, custom development, and solutions in many areas, including Content Management, Records Management, Automation, Analytics, and Collaboration.
Dale Johnston,
CIO Regency Centers
121 Washington Ave N, 4th Floor
Minneapolis, MN 55401
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