Accounts
Users
Telephone numbers
Concept to deployment
An American-based major Global Communication and Service platform (CPaaS) provider that enables their clients to engage with their customers across multiple channels, including SMS, voice, video, WhatsApp, email, and more. The company provides a cloud platform for its customers to seamlessly integrate with different software packages and be easily customizable.
This CPaaS platform has enabled enhanced customer service and simplified user interactions for major companies like Lyft, Airbnb, and Netflix.
The Major Global Telecommunication platform company was switching from one underlying network provider to another and needed to migrate approximately 7,000 of its clients and 54,000 numbers prior to the effective date of the switch.
In order to execute this migration, each account owner had to sign a “Letter of Authorization,” an official form authorizing the migration via the Dropbox Sign, formally HelloSign, e-Signature platform. However, LOA’s are country/provider-specific. The customers had to deal with 33 different LOA templates featuring different languages, formats, properties, and execution criteria to find the correct one for their account, making the process even more complicated and exhausting.
In addition, the client wanted to provide the highest level of service for their accounts where a representative could assist the account holder in making bulk authorizations.
To monitor the progress of the number port over time, the company also required several dashboards tracking the status of each account and number for audit purposes.
Through a referral from Dropbox Sign, TEAM IM was introduced to the company’s project requirements. TEAM IM Augumented Dropbox Sign functionality to provide a more unique interface experience and branding for the client.
TEAM IM leveraged their M-Connect Portal platform to create a web application that enables account holders to register, login, view, and select numbers to be ported or released in a speedy and efficient way. TEAM IM’s existing M-Connect platform and existing integrations with Dropbox Sign e-Signature provided the solution out of the box. M-Connect used an existing integration with Dropbox Sign to:
The primary objective was to create a number porting Portal which sends and tracks notifications, LOA executions, and number porting status by the client so that all numbers and accounts can be ported, released, or expired by EOY2021.
The company had to migrate all numbers from one telephone network to another by the effective date. They wanted to outsource the creation of a portal that would:
The client needed to execute quickly, which required an existing Portal platform that would meet their strict security requirements, as well as a professional services team that was able to rapidly build and deploy a custom solution within a 6 week period.
TEAM IM successfully integrated the M-Connect Portal platform, creating a web application that facilitates account holders to register, login, view, and select numbers to be ported or released. TEAM IM authorized 7,000 clients and 54,000 numbers quickly and efficiently, providing an entire solution for the company. This unique process also allowed the customer to subscribe to the platform for shorter than the typical 12-month term and allowed extensions as a pay-as-you-go basis.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin sit amet elit velit. Mauris nec condimentum velit.
Volker Schaberg
Chief Operating Officer
TEAM IM is a global enterprise solutions and technology company. Utilizing best-in-class technologies to put unstructured data to work, TEAM IM has successfully implemented thousands of business solutions across a diverse spectrum of organizations of varying size and industry focus. TEAM IM’s offerings include expert professional services, managed services, custom development, and solutions in many areas, including Content Management, Records Management, Automation, Analytics, and Collaboration.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse tempor nisi ut vehicula commodo.
Volker Schaberg
Chief Operating Officer
121 Washington Ave N, 4th Floor
Minneapolis, MN 55401
L2, 1 Post Office Square
Wellington 6011
119 Willoughby Road
Crows Nest NSW 2065
