Project Highlights

• Upgraded and migrated M-Files Cloud to M-Files On-Premise
• Reviewed and updated vault configurations using industry best practices
• Upgraded and refreshed Development Test Environments
• Providing ongoing Enhanced Support
  
  

Software Involved

• M-Files Online (Cloud)
• M-Files On-Premise

Value to the Customer

• Better management of valuable content and improved collaboration
• Improved control of the M-Files platform
• Support service leaves Regency resources to focus on core business

The problem to be solved

• Upgrading Knoll’s WebCenter Content installation from 11g to 12c. 
• Migrating all of Knoll’s existing content in WCC 11g to the new 12c platform.
• Providing assistance while upgrading the integration between WebCenter Content and WebCenter Sites.

Why solving the problem was important

Knoll was nearing the end of the Oracle Support lifecycle for WebCenter Content 11g installations, and in need of an upgrade. Since Oracle Support could not be engaged on 11g issues after Dec 31, 2021, updating to 12c would allow continued support in the future.

The Method

• TEAM IM installed new instances of WebCenter Content 12c on three tiers: DEV, UAT, and Production.
• WebCenter Content 12c software was installed in each environment with the latest versions and then all published Oracle patches were detailed and applied. 
• All configurations from the 11g tiers were migrated to matching 12c installations.
• One hundred percent of 11g content was migrated to the matching 12c tier.
• 2.5 million content items, over 550 GB.

Ways TEAM IM stood out

• Brought together a best-in-class cross functional international team of resources.
• Leveraged our long-term relationship with Oracle to resolve any installation abnormalities quickly and efficiently.
• Delivered with speed and accuracy, as well as market-leading value.