Hertz - Document Archiving Project

Hertz

Established in 1918, Hertz has grown to be one of the most globally recognised brands for vehicle rental services. Today, Hertz employs 38,000 staff worldwide, not including the multitude of franchise partners across the globe providing local services. Tony McDonald is one of the successful franchisee partners who operates ten Hertz franchise locations across Australia.

Background

Previously, Tony‘s Hertz franchise printed their Rental Agreements, Claims Documents and Incident Reports from the company ERP, which then all had to be signed and approved by Hertz customers. Once a customer signed those documents, they were then physically archived, taking up much-needed space in the Hertz’s franchise offices and offsite storage.

TEAM IM Provided Improved Document Storage

As Tony’s business expanded from one location to 14, the volume of documents had increased drastically and had to be stored in offsite locations. He recognised that his business needed a software solution that could store the documentation digitally while making the search and retrieval process easier and more efficient for his staff. That is when Tony contacted M-Files and TEAM IM was introduced as one of M-Files’ premier global and Asia Pacific Partners.

The Challenge

From TEAM IM’s first meeting with Hertz, Tony stressed the importance of digitising all of his Hertz franchise Rental Agreements, Claim Documents and Incident Reports to improve customer service and efficiency. In addition he wanted to reclaim the much needed workspace being taken up by physical documentation.