Like most growing companies with a long history of both organic growth and acquisitions, Fulton Hogan had information sprawl: Key corporate and operational information was siloed across multiple businesses in a patchwork of technology systems. Inadequate integration among those repositories had led to duplication and double-handling of records, not an ideal scenario for an enterprise that has thousands of off-site personnel at infrastructure projects many miles long and maintenance works covering hundreds of thousands of square miles.
“When you’re delivering very large construction projects for government clients, robust systems and controls over records, correspondence and process management are essential,” says Marcus Gibson, Group IMS Manager. “Add to that manufacturing the materials to strict client specifications. If you make a change to a procedure or specification, you need to be certain everyone is looking at the most recent version everywhere at the same time.”
Long a laggard in adopting new technologies, the infrastructure sector is embracing new tools to manage the growth of information and transfer it between stakeholders.
However, adopting new data-access and management technology posed a challenge for Fulton Hogan. The reason: Construction customers approve up-front the solutions that will handle this task on given projects. When Fulton Hogan wins work, it must deploy given information-management tools in specific parts of its business – and then is effectively locked into those systems for a number of years.
“We have some contracts that run for a decade or longer,” says Gibson. “It makes it hard to swap out across the whole (Fulton Hogan) organisation when you have different contracts with different starting and end points.”
After hearing proposals from big-name vendors of information management systems from Europe, North America and Asia, an eight-person panel for each of Fulton Hogan’s businesses unanimously chose M-Files. “Part of the reason was that the other solutions all did some things well, but didn’t do everything,” explains Gibson. “It’s very hard to find a product that fits on major construction projects … but also works in a manufacturing or extractive industry as well as the corporate context. In addition, TEAM IM, has been a long standing supplier and partner to Fulton Hogan, and proved to be very strategic when it came to building a self-sustaining and self-funding, program of work.”
To test M-Files, Fulton Hogan asked a major customer to approve its use on a sizable construction project in Auckland. “That was a major turning point, where a key client saw the solution and agreed to go first. The product pretty much sold itself, which helped immensely. We now have 30 major projects running on M-Files, and many more to come.”
By handling the toughest challenges smoothly, TEAM IM gave Fulton Hogan confidence that M-Files would work well in the rest of the business. The information management system got another endorsement, albeit unexpectedly, from Fulton Hogan’s auditor on its management systems for ISO9001, ISO14001 and ISO45001 certification, which shows the company is measuring and improving its quality, health and safety, and environmental impacts. “We showed them M-Files, and they said they already use it as well.”
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TEAM IM is a premier M-Files partner and global enterprise solutions and technology company. Utilising best-in-class technologies to transform and automate business processes, TEAM IM has successfully implemented thousands of business solutions across a diverse spectrum of organizations of varying size and industry focus. TEAM IM’s offerings include expert professional services, managed services, custom development, and solutions in many areas, including Content Management, Records Management, Process Automation, Analytics, Field Services and Web or Mobile Apps.
M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organization without disturbing existing systems and processes or requiring data migration. Using artificial intelligence (AI) technologies in its unique Intelligent Metadata Layer, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organizations in more than 100 countries use M-Files for managing their business information and processes, including NBC Universal, OMV, Valmet, Rovio, SAS Institute and thyssenkrupp. For more information, visit www.m-files.com.
Website www.m-files.com
Email Contact@m-files.com
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